Refund policy

REFUND POLICY

Rule of Thirds

Last Updated: August 5, 2026

This Refund Policy is part of our Terms of Service and is incorporated into it. If you are a consumer, nothing in this policy limits rights you have under the mandatory law of where you live.

AT A GLANCE


Return window	30 days from delivery
Condition required	Unworn, unwashed, tags attached, original packaging — but EU/UK withdrawal rights are not conditioned on this (see Section 6)
Who pays return shipping	You, unless the item is defective, damaged, or we sent the wrong thing
Refund method	Original payment method
Refund timing	Within 10 business days of our receiving and inspecting the return
Final Sale items	We don't currently designate any products as Final Sale
EU / UK customers	You have a separate 14-day right of withdrawal — see below

1. STANDARD RETURNS

You may return most items within 30 days of delivery for a refund to your original payment method.

To be eligible, the item must be:

unworn and unwashed;
in the same condition you received it;
with all original tags still attached;
in its original packaging; and
accompanied by your order number or other proof of purchase.

Start a return by emailing orders@ruleofthirds.com with your order number and the item you want to return. We'll confirm and send you instructions and a return address.

Items sent back without requesting a return first cannot be accepted and may be returned to you at your cost.

2. WHAT WE CANNOT ACCEPT

Items returned after the 30-day window has closed.
Items that are worn, washed, altered, damaged after delivery, or missing tags.
Gift cards.

Final Sale. We do not currently designate any products as Final Sale — every item is returnable under this policy. If we introduce Final Sale items in future, the designation will appear clearly on the product page before you buy, and those items will not be returnable except where the item is defective, misdescribed, or where applicable law requires otherwise. In that case your rights under Section 3 would apply in full and the designation would not affect them.

3. DEFECTIVE, DAMAGED, OR WRONG ITEMS

Please inspect your order when it arrives.

If an item is defective, damaged in transit, or not what you ordered, contact orders@ruleofthirds.com within 7 days of delivery where the problem is visible on arrival, and we'll make it right. Photographs help us resolve it faster.

For a manufacturing defect that appears later with normal use, contact us as soon as you notice it. We assess these case by case and are not limited by the 7-day window above.

Where an item is defective, damaged, or incorrect:

We pay return shipping. We'll send you a prepaid return label.
You may choose a replacement (subject to availability) or a full refund, including any shipping you paid.

Not defects. As described in our Terms of Service, the following are characteristics of how our garments are made, not faults: variation in shade, texture, and finish in natural-fiber, garment-dyed, washed, or hand-finished pieces; minor variation in measurements between units and production runs; and differences between on-screen color and the physical garment. Damage caused by not following the care instructions on the garment label is also not a defect.

Your statutory rights are unaffected. If you are a UK consumer, you generally have a short-term right to reject faulty goods for a full refund, and further rights to repair, replacement, or a price reduction after that. Consumers elsewhere have equivalent rights under local law. Nothing in this policy replaces them.

4. RETURN SHIPPING COSTS

Reason for return	Who pays return shipping
Changed your mind / fit / didn't suit you	You
Item defective, damaged in transit, or wrong item sent	We do
EU / UK withdrawal within 14 days	You (see Section 6)

We recommend using a trackable service. Until we receive the item, the return is your responsibility, and we cannot refund a return we never receive.

5. PRE-ORDERS

You may cancel a pre-order for a full refund at any time before it ships, by emailing orders@ruleofthirds.com.

If we cannot ship within the estimated window shown on the product page (or within 30 days of your order if no window was stated), we'll contact you and you can either consent to the delay or cancel for a full refund. Refunds on cancelled pre-orders are issued within seven (7) working days where you paid by cash, check, or money order, or credited to your account within one billing cycle where you paid by card.

Once a pre-order ships, the standard 30-day return terms above apply.

6. EUROPEAN UNION AND UNITED KINGDOM — 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer in the EU or the UK, you have a legal right to withdraw from your purchase within 14 days of the day you (or someone you nominate) receive the goods — or, for an order delivered in multiple parts, the day you receive the last item. You do not need to give a reason.

This right is in addition to, and separate from, the 30-day return policy above. Where they differ, whichever is more favourable to you applies.

How to withdraw. Tell us before the 14 days expire — email orders@ruleofthirds.com. You may use the model withdrawal form at the end of this policy, but you don't have to; any clear statement that you're withdrawing is enough.

Returning the goods. Send the goods back within 14 days of telling us. Return shipping costs are yours unless the goods are faulty or misdescribed.

Condition of the goods. You may handle and inspect the goods as you would in a shop. You do not lose your right of withdrawal by removing tags or opening the packaging. However, if the goods are worn or handled beyond what is necessary to establish their nature, characteristics, and functioning, we may reduce your refund to reflect the diminished value.

Your refund. We'll refund the price of the goods plus the standard outbound delivery cost — if you chose a more expensive delivery option, we refund the standard rate. We'll issue the refund within 14 days of receiving the goods back, or of your supplying proof that you've sent them, whichever is earlier, using the same payment method you used.

7. EXCHANGES

We don't process direct exchanges. The fastest way to get the size or colour you want is to place a new order for it and return the original item under this policy — our stock is limited and holding an item during a return risks it selling out.

8. REFUNDS: HOW AND WHEN

Once we receive your return, we'll inspect it and email you to confirm whether the refund is approved.

Approved refunds are issued to your original payment method within 10 business days of our receiving and inspecting the return. Your bank or card issuer may take additional time to post the credit to your account — this is outside our control.

If 15 business days have passed since we confirmed your refund was approved and you still don't see it, email orders@ruleofthirds.com and we'll chase it.

Where we cancel an order before shipment, or cancel a pre-order, we refund in full as described in our Terms of Service.

9. GIFTS

If you received an item as a gift and it was shipped directly to you, contact us at orders@ruleofthirds.com with the order number if you have it. Refunds are issued to the original payment method — meaning to the purchaser — unless we agree otherwise.

10. LOST OR STOLEN PACKAGES

Once a package is marked delivered by the carrier, claims for theft or loss after delivery are handled under Section 9 of our Terms of Service. If your tracking shows delivery but you don't have the package, contact us and we'll help you open a carrier claim. Where you purchased shipping protection at checkout, we'll help you file that claim instead.

Consumers in jurisdictions where risk of loss remains with the seller until physical delivery — including the EU and UK — are covered by that law, and this section does not reduce those rights.

11. STATE DISCLOSURES

New York. This refund policy is conspicuously posted on this Site as required by New York General Business Law § 218-a.

California. Under California law, retail sellers must conspicuously display their refund policy where it does not offer a full refund within a specified period. This policy is posted here and linked in the footer of every page of this Site.

12. CONTACT

JEDCAL LLC d/b/a Rule of Thirds 54 State Street, Ste 804 #17688 Albany, NY 12207

Returns and refunds: orders@ruleofthirds.com

MODEL WITHDRAWAL FORM

(EU and UK consumers only — complete and return this form only if you wish to withdraw from the contract. You are not required to use this form.)

To: Rule of Thirds (JEDCAL LLC) 54 State Street, Ste 804 #17688 Albany, NY 12207 orders@ruleofthirds.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods ordered: ______________________________________________

Order number: ______________________________________________

Ordered on / received on: ____________________________________

Name of consumer(s): ________________________________________

Address of consumer(s): _____________________________________

Signature of consumer(s) (only if this form is sent on paper): ______________________

Date: ______________________